Mamubet Privacy Policy — Your Data, Handled With Care

1. Introduction

This Privacy Policy applies to all users of the Mamubet platform, accessible at mamubet.top. It covers how Mamubet collects, uses, stores, and protects the personal information of registered players and visitors to the platform. By using Mamubet, you agree to the practices described in this Privacy Policy.

Mamubet is committed to handling your personal data responsibly. We understand that players in Bangladesh trust us with sensitive information — including identity documents and mobile wallet details — and we take that responsibility seriously. This policy is designed to give you a clear and honest picture of how your data is managed on the Mamubet platform.

This Privacy Policy should be read alongside the Mamubet Terms and Conditions, which govern your use of the platform more broadly. Together, these two documents form the complete agreement between you and Mamubet regarding your account and your data.

2. What We Collect

Mamubet collects personal information in two ways: information you provide directly when registering or using the platform, and information collected automatically as you use the platform. Here is a breakdown of both categories.

Mamubet does not collect sensitive personal data such as biometric information, health data, or political opinions. We collect only what is necessary to operate your account, process payments, verify your identity, and comply with applicable legal obligations.

3. How We Use Your Data

Mamubet uses the personal data we collect for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

• Account Management: To create, maintain, and secure your Mamubet account. This includes verifying your identity, processing login requests, and managing account settings.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket. Your wallet details are used solely for payment transactions and are never shared with third parties for marketing purposes.
• Identity Verification: To verify that you meet the eligibility requirements to use Mamubet, including age verification and identity checks required for withdrawal processing.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance with your account. Support communications are retained to maintain a record of interactions and improve service quality.
• Platform Security: To detect and prevent fraud, money laundering, account takeover attempts, and other prohibited activities. This includes monitoring login patterns and transaction behaviour for anomalies.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements and responses to lawful requests from regulatory authorities.
• Platform Improvement: To analyse how players use the Mamubet platform so we can improve game selection, navigation, and overall user experience. This analysis uses aggregated, anonymised data wherever possible.
• Promotional Communications: To send you information about bonuses, promotions, and new games — but only if you have opted in to receive such communications. You can opt out at any time through your account settings.

4. Legal Basis for Processing

Mamubet processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contractual Necessity: Processing your registration data, payment information, and account activity is necessary to fulfil our contract with you — that is, to provide you with access to the Mamubet platform and its services.
• Legal Obligation: Certain data processing activities — particularly identity verification and transaction monitoring — are required by applicable anti-money laundering and financial regulations.
• Legitimate Interests: Mamubet processes some data on the basis of legitimate business interests, including fraud prevention, platform security, and service improvement. We always balance these interests against your privacy rights.
• Consent: Where we send promotional communications or use non-essential cookies, we do so only on the basis of your explicit consent, which you can withdraw at any time.

5. Data Sharing

Mamubet does not sell, rent, or trade your personal information to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment Processors: Your mobile wallet number and transaction details are shared with bKash, Nagad, and Rocket solely for the purpose of processing your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity Verification Providers: Where required, Mamubet may share identity documents with third-party verification services to confirm your age and identity. These providers are contractually bound to handle your data securely and to use it only for verification purposes.
• Game Providers: Some games on the Mamubet platform are provided by third-party game studios. These providers may receive anonymised session data for the purpose of game performance monitoring. They do not receive your personal identity or payment information.
• Legal and Regulatory Authorities: Mamubet will disclose personal data to law enforcement or regulatory authorities when required to do so by law, or when we reasonably believe that disclosure is necessary to protect the rights, property, or safety of Mamubet, its players, or the public.

6. Data Retention

Mamubet retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. The specific retention periods we apply are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five years after account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of five years from the date of each transaction, as required for financial compliance purposes.
• Support Communications: Retained for two years from the date of the last interaction, to maintain a record of resolved issues and support the resolution of any future disputes.
• Technical and Device Data: Retained for up to 12 months from collection, after which it is anonymised or deleted.
• Marketing Preferences: Retained until you withdraw your consent or close your account, whichever comes first.

When data is no longer required for the purposes for which it was collected, and when no legal obligation requires its continued retention, Mamubet securely deletes or anonymises it.

7. Security Measures

Mamubet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the Mamubet platform.
• Encrypted storage of sensitive data, including identity documents and payment details, on secured servers.
• Access controls that restrict internal access to personal data to only those staff members who require it to perform their job functions.
• Regular security audits and vulnerability assessments of the Mamubet platform and its infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Automated monitoring systems that detect and flag unusual account activity in real time.

While Mamubet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your Mamubet account and never share your login credentials with anyone.

8. Cookies

Mamubet uses cookies — small text files stored on your device — to make the platform work correctly and to understand how players use it. We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled without breaking core platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last, and where players encounter difficulties. This data helps us improve the platform. Analytics cookies are only set with your consent.
• Preference Cookies: Used to remember your platform settings, such as language preferences and display options, so you don't have to reconfigure them on every visit.

Mamubet does not use advertising cookies or allow third-party advertising networks to set cookies on the platform. You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the Mamubet platform.

9. Your Rights

You have the following rights in relation to the personal data that Mamubet holds about you. To exercise any of these rights, contact our support team at [email protected]. We will respond to all data rights requests within 30 days.

• Right of Access: You can request a copy of all personal data that Mamubet holds about you. We will provide this in a clear, readable format.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: You can request that Mamubet delete your personal data. Note that we may be required to retain certain data for legal compliance purposes even after an erasure request.
• Right to Restrict Processing: You can ask Mamubet to limit how we use your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: You can request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where Mamubet processes your data on the basis of consent — such as for promotional communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10. Minors

The Mamubet platform is strictly for adults aged 18 and above. Mamubet does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data to us, we will immediately close the account, delete the associated data, and return any deposited funds to the original payment source.

If you believe that a minor has registered on the Mamubet platform, please contact us immediately at [email protected]. We take the protection of minors very seriously and will act on any such report without delay.

11. Changes to This Policy

Mamubet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect how we use your personal data, we will notify registered players via the mobile number or email address associated with their account.

We encourage you to review this Privacy Policy periodically to stay informed about how Mamubet protects your data. Your continued use of the platform after any changes to this policy constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how Mamubet handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.

• Live Chat: Available directly on the Mamubet platform — the fastest way to get a response.
• Email: [email protected] — we aim to respond to all privacy-related emails within 48 hours.

For data rights requests — including access, rectification, erasure, or portability requests — please email us with the subject line "Data Rights Request" and include your registered mobile number so we can locate your account. We will acknowledge your request within 5 business days and complete it within 30 days.